Shipping

What Shipping Methods Are Available?

1. Buying from KOKOMO e-shop you can choose from the following delivery methods:

Omniva parcel terminals. Price € 2.60.

Order goods to the Omniva post office. Price € 3.40.

Omniva courier to the delivery address. Price € 4.50.

Do You Ship Internationally?

Goods can be delivered only within Estonia

How Long Will It Take To Get My Package?

1. Omniva parcel terminals.

Delivery time up to three days, usually faster. Trucking parcel delivery machine door sms code sent to the client. Parcel is held within 7 calendar days in parcel terminal.

1.1. Delivery of cargo parcel terminal is a service in which the sender of the consignment enters pack machines or hand over the shipment at the post office in Estonia, and the shipment will be delivered to a parcel terminal in Estonia.

1.2. Parcel loading and unloading is in accordance with the parcel machine filling and emptying of the times in the time table. This table is available on the Omniva website www.omniva.ee.

1.3. The recipient shall be informed of the shipment, and the shipment arrived the location of the SMS / e-mail. The message contains the necessary access code to open the door.

1.4. If the shipment is not collected over the holding period of the machine (7 days) the parcel is returned to the sender, who must pay the cost of the return shipment.

2. Order goods to the Omniva post office.

Delivery time up to three days, usually faster. The customer is notified by SMS parcel arrival. Shipment shall be kept at the post office for 15 calendar days.

2.1. Shipment will be made available to the recipient at the post office specified by the sender on the second day after the delivery of the shipment.

2.3. The recipient shall be informed of the shipment, and the shipment location with SMS / e-mail. Shipment is at the post office holding period of 15 calendar days.

2.4. If the shipment is not claimed within the holding period, it shall be returned to the sender, who must pay the cost of the return parcel.

3. Omniva courier to the delivery address.

Delivery time up to three days, usually faster. Courier will call the client and agree on the delivery time.

3.1. The consignment delivered to the addressee by courier the working day following the transfer of 8.00- 20:00. Small islands are served in transport consignments addressed to the frequencies.

3.2. If the package fails due to be transferred to the customer, then the customer will be notified via SMS or e-mail to the recipient of the shipment of the place of residence at the post office, where it will be available within 15 calendar days.

3.3. If the shipment is not claimed within the holding period, it shall be returned to the sender, who must pay the cost of the return shipment.

Payment

What Payment Methods Are Accepted?

1. All payments are done in Euro (€)

2. Payment with bank links

2.1. At KOKOMO.ee e-shop you can pay with following bank links:

  • Swedbank
  • SEB Bank
  • Danske Bank
  • Nordea Bank

2.2. Choose the bank to click on the link you are directed to the respective Internet banking log- where enter your user ID and passwords. Following, it displays the completed payment. The purchase of from KOKOMO.ee e-shop will be delivered to the Kohvisadam OÜ. Approve the corresponding payment. Wait until the bank will direct you back to the store, or click on the button “Return to Merchant”

3. Payment by card

3.1. At KOKOMO.ee e-shop you can pay by Visa and MasterCard credit and debit cards.

3.2. Card payment works globally, regardless of the customer’s country of residence.

3.3. Repeated purchases are also possible to use a single-click on the map to make regular payments, and credit card.

4. Paying with the invoice

4.1. The customer selects the order confirmation page, to “get the bill”, after which the bill is sent to his e-mail address.

4.2. Client pays the invoice by bank transfer to the Kohvisadam OÜ bank account.

Is Buying On-Line Safe?

Shopping from KOKOMO.ee e-shop is secure.

Orders & Returns

How do I place an Order?
  1. Basket and Checkout

1.1. The customer’s shopping cart is created after you press the button “Add to cart”. Adding to cart does not obligate the customer to buy the goods.

1.2. Order can press on the “Start placing the order.” You will be redirected on the checkout page.

1.3. The customer selects the appropriate ordering of delivery (see Delivery Conditions) and the method of payment (see Payment Methods).

1.4. Before purchase read the KOKOMO.ee e-shop sales conditions and put a tick box, which is the phrase “I have read the KOKOMO.ee e-shop sales conditions and agree” side.

1.5. After pressing the “Buy Now” button is displayed to the Client an invoice drawn up. The invoice will automatically be sent a copy of the order shown in the e-mail address.

1.6. The customer verifies the accuracy of the information and the accuracy of the transmitter and the recipient.

1.7. Purchase contract shall be deemed to have been concluded (with effect) of the amount due from the moment it has transferred to the Kohvisadam OÜ bank account.

How Can I Cancel Or Change My Order?
  1.  Cancellation and return of goods

1.1. KOKOMO.ee has the right to cancel the Customer’s order, if the bill remains unpaid within 7 working days. Before cancellation of an order a reminder of an unpaid invoice will be sent to the Client.

1.2. If the goods ordered does not fit or does not meet the client’s expectations, he can return the goods within 14 working days from the time of its receipt. To return the Customer must send a specified time period (14 days) after the notification e-mail address info@kokomo.ee

1.2.1. A refundable goods must be undamaged, unused, with labels and original packaging. Money for the returned goods received customer’s bank account within 14 working days from the time when the seller has received notice of termination. Deposit is paid back once the returned goods has been inspected in the KOKOMO.ee e-store warehouse.

1.2.2. For returns KOKOMO.ee e-shop reserves the right to require the Customer to pay the transport costs amount up to 5 euros and transport costs deducted from the amount refunded.

1.3. If the returned merchandise or its packaging is damaged and damaged by inappropriate use of the goods by the Customer, as well as a part of the merchandise is used, it reserves KOKOMO.ee e-shop the right to withhold an amount considered recoverable from the amount by which the value of the goods is reduced. In this case, the difference in the amount paid for the goods and the reduced value of the damaged item. If you are not willing to trade reduced the value of the sum, if you have the right to include an assessment by an independent expert. Expert-related costs will be shared equally between the Customer and KOKOMO.ee, except in cases where one party’s position is completely unfounded. In this case, the expert shall bear all costs of the party whose position is unfounded.

1.4. KOKOMO.ee pay the costs of returning the goods if the goods were damaged in transit or goods had defects that were not able to detect the external examination, and which did not have the package is opened or when the goods did not comply with the order.

1.5. KOKOMO.ee reserves the right to cancel the order if the ordered goods are out of stock, and the Customer does not agree KOKOMO.ee offered substitute goods.

Do I need an account to place an order?

No.

Creating an account makes your future orders easier and you do not have to re-enter your data again.

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